A Few Barbershop Thoughts on Customer Service

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One in every of my favourite locations on the earth is the barber store. Whereas that wasn’t all the time the case throughout my lengthy haired mid teen years, as a bit child I cherished my barber. Invoice was an important man. He had sufficient sense across the time I turned 10 to take heed to what I requested for in the way in which of a haircut, and what my mom advised him to do. And for essentially the most half each of us had been proud of the outcomes, though my mom had some irregular obsession in me not having any bangs, however that’s irrelevant. It additionally did not damage that he had a kind of quaint coke machines and I acquired a dime to get a bottle of soda after my hair reduce was executed. In fact this was within the days when the family-run fuel station nonetheless dominated the countryside. And quickie marts and company monolith fuel and grocery marts hadn’t moved too removed from the cities.

Over time, my childhood barber in the reduction of his hours. He had had a protracted and profitable profession and it was a one chair form of store in a small South Western Pennsylvania city. Finally, I went away to high school and by the point I got here again he had retired fully. I needed to go to search out another person to chop my hair.

Since I had a couple of additional bucks in my pocket, I attempted a few of the fancy salons. Positive that they had these great couches, candles, and all these different luxurious companies. All of which had been good, all of which had been including earnings and margin to their companies nevertheless it wasn’t why I confirmed up there within the first place. Not not like lots of clients on the earth, I knew what I wished. I might take heed to new concepts however on the finish of the day I had a darn good thought of what my downside was. On this case my hair was getting lengthy and shaggy and I’ve about three depraved cowlicks on the entrance of my head alone. Due to that, I am the kind of man who is aware of how he desires his hair reduce. I am not on the lookout for a brand new color and style. I do not care if I am stylish or cool. I knew what I wished, tried to speak it clearly and it by no means as soon as translated in to a repeatable output. They’d be too frightened in regards to the artwork of their occupation. It wasn’t like I acquired a nasty haircut; I simply did not get what I wished. After a couple of years at locations like this I went the chain haircut strip mall route.

There are chain hair chopping locations throughout. They price lots lower than the flamboyant salons. As an alternative of overstuffed couches, there are plastic chairs within the ready space. The checklist of further companies was restricted, however then once more all I wished was a very good haircut executed my approach. Sadly, regardless of being straightforward to search out, plentiful and nicely priced, the standard of their work was hit and miss. As a buyer, not understanding what consequence to count on is just irritating and it would not make for good customer support. I may by no means get the identical individual twice in a row. There was no consistency. The poor children chopping hair there have been new. New is not precisely unhealthy. However whereas that they had a license to hold on the wall, most had simply completed faculty up to now few years. There’s nothing fallacious with being new, all of us have been at one level or one other. Like lots of people who’ve simply completed faculty, that they had the fundamental thought of what to do however they had been lacking the expertise of the way to refine issues. There was not a mentor there to assist them alongside the way in which. Nobody really expert, that might supply perception and an skilled perspective.

Finally, I ended up in a bit previous barbershop with three guys chopping hair in it. Two previous guys and the “new man”. On this case, the brand new man was one of many different man’s sons and he had been chopping hair for 22 years. Positive I wasn’t out within the nation anymore. And by the requirements of my childhood barber store it was large. In any case, there have been three barber’s chairs. Even the brand new man had expertise and had over time come into his personal. Not that his unique mentors did not nonetheless inform him what he was doing fallacious. In time he had developed his personal perspective and was the one I waited for again and again.

So what does any of this must do with enterprise and promoting? Every little thing, in the event you have a look at it proper. Was the $60.00 hair reduce six occasions higher than the $10.00 one? No! Worth alone did not make it higher, as a result of it wasn’t what I wished. Had any of the folks alongside the way in which given me what I wished and never what they thought I wanted, I might nonetheless be paying a premium for his or her service. I additionally in all probability would have purchased into the opposite excessive margin issues once in a while alongside the way in which. Have been the strip mall $10.00 haircuts equal to the $10.00 barber store cuts? No! Despite the fact that the value was the identical, the shopper expertise and the standard different enormously.

As an alternative, I discovered somebody who listened and did what I requested. Even in the event you ask what your clients need are you actually listening to what they’re saying? Or are you listening to it out of your perspective and failing to satisfy their wants? Odds are there are lots of company consumers and enterprise homeowners saying what they need and in the event you’d solely take heed to them and really work to satisfy their wants and clear up their issues then there’s extra enterprise available than you’d have ever imagined. This is not about fancy questions or dazzling gross sales strikes. It is about asking a couple of questions, understanding the individual you are speaking to and their actual wants. Solely after taking all that in are you able to apply your information, experience and perspective to create a very good consequence for them.

So after I moved 5 states over a couple of years again and had to surrender my barber but once more, I went about issues in another way. I drove previous the half a dozen newly sprouted chain locations, previous the ornate and glamorous ode’s to magnificence that had been all the fashion and located a easy little previous store in the midst of city with three previous chairs and three barbers. Prior to now, it match my wants and this one did too. Your clients aren’t any totally different. Positive alongside the way in which there’ll all the time be the temptation to strive one thing totally different, however most individuals will not try this except what they’ve is not actually what they need and want.

Again within the barber store I used to be the one man beneath 50 within the place the primary few occasions, however that did not matter as a result of they reduce my hair proper and delivered that very same predictable outcome time after time. In the end as extra new folks moved to my city the typical buyer age got here down, so now they’ve guys like me who will hopefully nonetheless be needing haircuts lengthy after the youngest barber retires. Not too long ago they raised the value from $11.00 to $13.00, however as far I am involved it may have gone to $20 and I would not have flinched. They’re giving the identical nice service and the identical predictable high quality each time I am there. As a matter of truth, I’ve despatched no less than six guys there who at the moment are regulars. Even in the event you’re not clearly in gross sales there’s nothing fairly like referrals.

And in the event you’re not listening you’d higher begin earlier than they discover another person who does.

A Few Barbershop Thoughts on Customer Service
Author: Paul

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